FAQs

Answers to your Questions

SHOPPING INFORMATION

What Shipping Methods Are Available?

We ship all of our packages FedEx via Ground Shipping.

Do You Ship Internationally?

We ship World Wide. 

How Long Will It Take To Get My Package?

Arrival of your shipment depends on our production schedule and time of shipment. Production and Shipping times are shown after customize your ALLIED bicycle.

What Shipping Methods Are Available?

We ship all bikes via FedEx Ground and other items USPS.

BIKE DELIVERY SCHEDULE

When will the bikes start shipping?
Below is the fulfillment time based on frame size.

56cm : 3 Weeks
56cm + : 3 Weeks
54cm : 3 Weeks
54cm + : 3 Weeks
52cm : 3 Weeks
52cm +: 3 Weeks
58cm: 3 Weeks
58cm +: 3 Weeks
61cm: 5 Weeks
61cm +: 5 Weeks
49cm: 4 Weeks
49cm +: 4 Weeks

PAYMENT INFORMATION

What Payment Methods Are Accepted?

We accept all major Credit Cards. Master Card, Visa, JCB, AMEX, Discover.

ORDERS AND RETURNS

What is your return policy?


Within a period of 30 days you can return your bike unused or exchange it for another model of your choice.

How Can I Return a Product?

Email us at support@hiavelo.com or call us at (844)-442-8356 to return a product. You can also use our contact form to submit any questions or comments.

Where can I find my tracking number?


Tracking numbers will be included in each shipment confirmation email allowing you to directly track the status of your shipment. If you feel like your item has had more than enough time to make it to you and it still has not arrived, then we welcome you to email us with your order number, and we will locate the package for you.

I ordered multiple items but only received partial order. Where is the rest of my order?

The majority of our items are shipped same day from our central distribution facility. However, if your order also includes an item temporarily out of stock, we will partial ship and you will be notified of expected arrival date for the balance of your order.

Do I need an account to place an order?

No, you do not need an account to place an order.

How Can I Cancel Or Change My Order?

Email us at support@hiavelo.com or call us at (844)-442-8356.

Who should I to contact if I have any questions?

You can email us at support@hiavelo.com or call us at (844)-442-8356. You can also use our contact form to submit any questions or comments.

Any unanswered questions? Contact Us