Every ALLIED frameset is backed by our lifetime warranty.
This warranty covers any manufacturing defect for the original owner for the lifetime of the product. Paint is covered for two years.
In addition to our lifetime warranty, ALLIED offers a repair service if your frameset is ever damaged in an accident. This repair service is an industry first and does not impact the lifetime warranty for the original owner.
Because our factory is located here in the United States, we can use the same material, tooling and technicians to repair your bike and get you back on the road.
We make products to last a lifetime, and we stand behind them.
If you have a warranty request please fill out the form here: Submit a Warranty Request
ALLIED CYCLE WORKS BICYCLE FRAMES USA LIMITED WARRANTY
WHO IS WARRANTING THE BICYCLE FRAME
ALLIED CYCLE WORKS (“ALLIED”) bicycle frames are warranted by HIA VELO, LLC. (“HIA VELO”), 2201 Brookwood Dr. STE 108, Little Rock, Arkansas 72202
WHAT AND WHO THIS WARRANTY COVERS, AND FOR HOW LONG
This limited warranty covers only those ALLIED bicycle frames purchased directly from ALLIED or from authorized ALLIED retailers in the United States or directly from ALLIED. If you purchased your ALLIED bicycle outside of the United States, the specific warranty will be governed by the law of the country in which it was purchased. ALLIED warrants to the original owner of this new ALLIED bicycle frame that the frame shall be free of defective materials and/or workmanship as follows:
- For all ALLIED bicycle frames, for the lifetime of the original owner. This does not mean that these frames are indestructible and will last forever. It simply means that these frames are covered under the specific terms of this limited warranty.
PLEASE READ: To the extent allowed by law, this limited warranty is not effective unless you are the original owner and you complete and send to ALLIED within 2 weeks of the date of purchase the ALLIED Bicycle Frame Registration Card. This limited warranty is not transferable.
WHAT IS NOT COVERED BY THIS LIMITED WARRANTY
This limited warranty will be void in the event of, and does not cover:
(1) normal wear and tear (including the results of fatigue),
(2) defects, failures, or malfunctions that result from (a) abuse, misuse, alteration, modification, accident, neglect, racing or stunt riding, (b) improper assembly, installation or maintenance, or (c) other abnormal, excessive or improper conditions or use. If there are other documents that were included with the ALLIED bicycle frame you purchased, there may be further restrictions on what this limited warranty covers. Please read those documents carefully.
WHAT ALLIED WILL DO TO CORRECT PROBLEMS
If ALLIED determines that the ALLIED bicycle frame you purchased is defective and the defect is covered by this limited warranty, ALLIED, in its sole discretion, will either repair it or replace it at ALLIED’s cost with the same or a comparable model.
HOW YOU CAN GET SERVICE FOR A DEFECTIVE BICYCLE FRAME
You must either (1) deliver the defective bicycle frame to an authorized ALLIED dealer, or (2) ship the defective bicycle frame to ALLIED at the address above Attention: Warranty Repair. In either case, you must provide your original, dated purchase receipt that has the bicycle frame’s serial number printed on it. You are responsible for shipping charges associated with the repair or replacement of the ALLIED bicycle frame.
THE EXCLUSIONS FROM THIS LIMITED WARRANTY
The only remedies you have against ALLIED for a defective bicycle frame are those described in this limited warranty (i.e., repair or replacement of the bicycle frame, at ALLIED’s option).
ANY AND ALL OTHER CLAIMS YOU MIGHT OTHERWISE HAVE FOR DAMAGES, INCLUDING, BUT NOT LIMITED TO, INCIDENTAL OR CONSEQUENTIAL DAMAGES, ARE EXPRESSLY EXCLUDED UNDER THIS WARRANTY. THIS IS THE ONLY WARRANTY THAT ALLIED MAKES ON ITS BICYCLE FRAMES. ANY WARRANTIES THAT MAY BE OTHERWISE IMPLIED BY LAW, INCLUDING, BUT NOT LIMITED TO, ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, ARE LIMITED TO THE DURATION OF THIS LIMITED WARRANTY. No ALLIED dealer, agent or employee may enlarge or modify this limited warranty, and ALLIED makes no other warranty except as stated in this limited warranty.
ALLIED BICYCLE FRAMES USA LIMITED WARRANTY OTHER STATES’ WARRANTY LAWS
As a consumer, you may have other legal rights, which may differ from state to state. Some states’ laws might not allow the exclusion or limitation of incidental or consequential damages, or limitations on how long implied warranties last. Depending on where you live or purchased the bicycle frame, some of the exclusions and limitations contained in this limited warranty might not apply to you.
IMPORTANT INFORMATION ABOUT BICYCLE RIDING
Bicycle riding, racing, riding in a group, is an inherently dangerous activity and the bicycle rider is assuming that risk. Proper care and maintenance of your ALLIED bicycle frame is your responsibility and can reduce the risk of injury.
AFTERMARKET PRODUCTS WARNING
ALLIED designs and builds high end stock and personalized frames and components to exacting specifications. ALLIED does not test components made by other manufacturers to determine compatibility or safety when used in combination with ALLIED frames. ALLIED frames and components may not be compatible with all third-party products or accessories. Customer assumes all risks associated with the use of third-party products with all ALLIED frames or components. ALLIED, its agents, employees and owners shall have no liability for any personal injury, disease, death, property damage or loss sustained or caused as a result of any Customer’s use of third-party products with ALLIED’s frames or components.