Return Policy

Your satisfaction with our products is of the highest importance. Our team has spent countless hours designing and perfecting every detail of our bikes to ensure that they are the best they can be and we are just as committed to customer service. Should you ever have a problem, we encourage you to call us first. We will do our very best to handle any issue you might have as quickly as possible.

Return Policy and Process

If you need to return one of our products, our return policy is simple:

  • You can return any product for exchange or a full refund within 30 days of purchase.
  • Returned items must be unused and in the same condition as when you received the product originally.
  • Items must be returned in the original packaging.
  • You are responsible for return shipping costs for your item, and shipping costs are non-refundable.
  • Partial refunds may be possible on a case-by-case basis if an item is returned after the initial 30-day purchase period or if the item is not in as-new condition.
  • Once we receive your item, we will inspect it and send you an email confirming that we have received and processed your returned item.
  • Once a refund is approved and processed a credit will automatically be applied to your credit card or other original method of payment within 7-14 days. Please be aware that it may take a few days for your refund to show up on your credit card or bank statement.
  • Sale items cannot be refunded.
  • Finally, we highly recommend that you use a trackable shipping service and/or purchasing shipping insurance.
  • We do require that you contact us in advance at support@hiavelo.com to be provided with a return authorization number so we may more easily track your return.

Exchange Policy and Process
We will replace any item that is defective or damaged in shipping. For an exchange of this type, please contact us by email at support@hiavelo.com. You will receive a confirmation to send your item to:

ALLIED CYCLE WORKS
2201 Brookwood Dr. #108
Little Rock, AR, 72202, United States

As always, we are here to help! Please contact us if you have any questions.