Returns

House, car, engagement ring (when applicable ;-)), bicycle. Maybe not in that order, but these are likely the most expensive purchases a cyclist will ever make. So we realize that unless you're lucky enough to live near an ALLIED dealer or our HQ in Rogers, Arkansas, buying your bike sight unseen may be a bit unnerving.

That's why every new ALLIED comes with a 60-day test ride. Ride it on your roads and trails, starting the day it arrives. If it isn't the one, return it for a refund*, or exchange it for a different ALLIED.

Our team has spent countless hours designing and perfecting every detail of our bikes to ensure that they are the best they can be, and we are just as committed to taking care of you. Should you ever have a problem, we encourage you to call us first. We'll do our very best to sort it out as quickly as possible.

Return Policy & Process

If you need to return one of our products, our return policy makes it simple for you:

  • Returns must be initiated within 60 days of delivery.
  • Contact us at support@alliedcycleworks.com before sending your return to receive a return authorization number.
  • Keep your original bike box and packaging for the full 60 days. Bikes must be shipped back in their original box and packaging.
  • Return shipping costs are the customer's responsibility. Original shipping costs are non-refundable.
  • We strongly recommend using a trackable shipping service and purchasing shipping insurance when returning your bike.
  • Returned bikes will be inspected once received. To qualify for a refund, bikes must be in good condition with no damage beyond normal use. We'll email you when your return has been received and processed.
  • A 3% restocking fee applies to refunds. There is no restocking fee on exchanges.
  • Refunds are issued to your original payment method. Approved refunds are typically credited within 7–14 days. Depending on your bank or credit card provider, it may take additional time for the refund to appear on your statement.
  • Custom paint costs and sale items are not eligible for refund.

Exchange Policy & Process

  • Exchanges must be initiated within 60 days of delivery.
  • You can exchange your bike for a different size or a different ALLIED model.
  • There is no restocking fee on exchanges.
  • Contact us at support@alliedcycleworks.com before sending your bike back to receive a return authorization number.
  • Bikes must be shipped back in their original box and packaging, in good condition with no damage beyond normal use.
  • Items that arrive defective or damaged in shipping are eligible for replacement. Contact our team at support@alliedcycleworks.com to arrange an exchange.

 

As always, we are here to help! Please contact us if you have any questions.